A customer called in with a product issue:
they were upset because your product wasn’t working as designed. One of your
employees worked with the customer to solve their problem, then provide some
additional recommendations to help the customer get even more value out of your
product. The customer hung up the phone happy and very satisfied. What did the
employee most likely use to delight th
A) The
pillars of customer delight
B) The
seven customer delight guidelines
C) The
Customer Delight Checklist
D) All
of the above
